Returns, Exchanges and Recycling
We have free UK returns.
You can return your shoes - even if worn - within 30 days. The only question we’ll ask: how can we improve?
Every delivery or return has an impact. You can help us reduce the environmental impact of our returns by using our Size Advisor to find your right size.
Recycling
Once your carrier has picked up your shoes you will receive your £10 hylo Credit.
Recycle your non-hylo trainers
Further information
Can I take the shoes on a test run and then return them?
Can I take the shoes on a test run and then return them?
Yes. You can return your shoes - even if worn - within 30 days. The only question we’ll ask: how can we improve?
My shoes don’t fit/I ordered the wrong colour - how do I return my shoes? I live in the UK/US.
My shoes don’t fit/I ordered the wrong colour - how do I return my shoes? I live in the UK/US.
Our returns are free of charge for those in the UK and US. You can generate the return label via the button above. All you need to know is your order number and which new size or colour you would like.
For customers returning products, who placed their order before 11 February 2022, please reach out to hello@hyloathletics.com.
My shoes don’t fit/I ordered the wrong colour– how do I return my shoes? I live in the EU/Asia/Oceania/Africa.
My shoes don’t fit/I ordered the wrong colour– how do I return my shoes? I live in the EU/Asia/Oceania/Africa.
For returns outside the UK and US, we currently do not have the facility to generate a shipping label. Therefore, the cost is paid by the customer. Simply follow the instructions in the link above to return your shoes.
For customers returning products, who placed their order before 11 February 2022, please reach out to hello@hyloathletics.com.
What about the environmental cost of returns?
What about the environmental cost of returns?
Our returns are factored into our offsetting process – any planetary impact is offset.