Returns, Exchanges and Recycling

We have free UK returns.

You can return your shoes - even if worn - within 30 days. The only question we’ll ask: how can we improve?

Every delivery or return has an impact. You can help us reduce the environmental impact of our returns by using our Size Advisor to find your right size.

Refund or Exchange products


Once your carrier has picked up your shoes you will receive your £10 hylo Credit.

Recycle your hylo products


Recycle your non-hylo trainers