|Standard, tracked||Free||3 – 5 days|
|Express, tracked||£3||next day, on orders placed before 1pm|
|Express, tracked||€23||3 – 5 days|
|Standard, tracked||Free||5 – 7 days|
|Express, tracked||$26||2 – 3 days|
|Rest of the World|
|Standard, tracked||£12||5 – 7 days|
|Express, tracked||£25||2 – 3 days|
Is VAT included?
VAT is charged on all orders shipped within the UK. All orders shipped outside the UK and EU are charged excluding VAT.
Who pays for import taxes?
Any duty, taxes, and additional fees incurred in the country of destination are the responsibility of the customer.
Is my order delayed?
We reserve the right to delay the dispatch of any order. Sometimes further security checks will be needed to verify a payment and this may delay an order. We will contact you if there is a delay or an item is out of stock.
How long will my shoes take to arrive?
Delivery times are guidelines only. While we aim to ensure that all orders are received when expected, delivery to a remote destination is not always guaranteed to arrive within the specified shipping time-frame.
When is your cutoff time?
For the UK, we will endeavour to send all orders the same day if ordered on a business day. Orders before our cut-off time of 1PM GMT, and 10AM GMT for European and International destinations. If ordering after this time, we will endeavour to dispatch your order the next business day.
Where can't you deliver to?
We are unable to ship any orders to Russia and we are unable to send to PO box addresses.
Do you offset transport emission in delivery?
Our delivery emissions are factored in – any planetary impact is offset.