FAQs
Where are your shoes made?
Where are your shoes made?
Our shoes are made just outside of Ho Chi Minh City in Vietnam. We spent a number of months focusing on building out our supply chain to ensure we have high quality production, the lowest possible emissions and high labour standards. It is our main focus to ensure our supply chain is transparent and puts the planet at the forefront of everything we do. All of our materials are delivered to the factory by road and are sourced as close to the factory as possible so that we can minimise our emissions. We also make sure that we utilise waste from production and re-use any samples that we make.
Are your products vegan?
Are your products vegan?
Yes, our products use no animal products whatsoever.
Are your shoes machine washable?
Are your shoes machine washable?
We recommend hand-washing the hylo IMPACT. Using a soapy water solution, brush the upper’s surface until dirt and stains are removed.
Do you offset transport emissions?
Do you offset transport emissions?
Our delivery emissions are factored in – any planetary impact is offset.
I’m nervous about getting the right size – is there a size guide?
I’m nervous about getting the right size – is there a size guide?
Our footwear fits true to size. We recommend ordering your usual size.
Returns/Exchanges
How do I return my products? I live in the UK.
How do I return my products? I live in the UK.
Our returns are free of charge for those in the UK. You can generate the return label via our returns portal. All you need to know is your order number and which new size or colour you would like.
How do I return my products? I live outside the UK.
How do I return my products? I live outside the UK.
For returns outside the UK, we currently do cover the cost of shipping. Therefore, the cost is paid by the customer. Simply follow the instructions in our returns portal to return your shoes.
Can I return worn products?
Can I return worn products?
All items must not have been used, worn, or washed. Products must be in unworn condition to be eligible for return (refund or exchange).
Get in touch
Anything you need assistance with, we're here to help. Fill out the form below or email us at hello@hyloathletics.com.