Our shoes are made just outside of Ho Chi Minh City in Vietnam. We spent a number of months focusing on building out our supply chain to ensure we have high quality production, the lowest possible emissions and high labour standards. It is our main focus to ensure our supply chain is transparent and puts the planet at the forefront of everything we do. All of our materials are delivered to the factory by road and are sourced as close to the factory as possible so that we can minimise our emissions. We also make sure that we utilise waste from production and re-use any samples that we make.

Yes, our products use no animal products whatsoever.

We recommend hand-washing the hylo IMPACT. Using a soapy water solution, brush the upper’s surface until dirt and stains are removed.

Our delivery emissions are factored in – any planetary impact is offset.

Our footwear fits true to size. We recommend ordering your usual size.

Our returns are free of charge for those in the UK. You can generate the return label via our returns portal. All you need to know is your order number and which new size or colour you would like.

For returns outside the UK, we currently do cover the cost of shipping. Therefore, the cost is paid by the customer. Simply follow the instructions in our returns portal to return your shoes.

All items must not have been used, worn, or washed. Products must be in unworn condition to be eligible for return (refund or exchange).