Our shoes are made in Putian, China.
We spent a number of months focusing on this part of the business to ensure both high quality running shoes, the lowest possible emissions in our manufacturing process and critically accredited levels of labour conditions. It is our main focus to ensure our supply chain is transparent, high quality and with planet at the forefront of our mind. All of our materials are delivered to the factory by road - and seven of the nine materials come from within 100km of our factory hub. This drastically reduces greenhouse gas emissions during manufacturing.
Yes, our products use no animal products whatsoever.
The hylo LIGHT shoes are washing machine safe. First, pull out the insoles and laces and put the laces into a wash bag along with your shoes then toss them in the washing machine. Turn the washer to a gentle cycle on a low temperature and add your preferred mild detergent. When they’re done, shake off any excess water and let them air dry. Their natural shape will return, good as new. Gently hand wash your insoles on their own with warm water.
We recommend hand-washing the hylo RUN. Using a soapy water solution, brush the upper’s surface until dirt and stains are removed. For more detailed washing information tap the hyloop logo on the RUN’s tongue for more tailored information.
Our delivery emissions are factored in – any planetary impact is offset.
Our footwear fits true to size. We recommend ordering your usual size.
Our returns are free of charge for those in the UK. You can generate the return label via our returns portal. All you need to know is your order number and which new size or colour you would like.
For returns outside the UK, we currently do cover the cost of shipping. Therefore, the cost is paid by the customer. Simply follow the instructions in our returns portal to return your shoes.
All items must not have been used, worn, or washed. Products must be in unworn condition to be eligible for return (refund or exchange).