Get in touch
Help
How can we help?
Quick answers below. Can't find what you need? Send us a message and we'll get back to you as soon as we can.
Product
How do hylo shoes fit?
Our shoes fit true to size. We recommend ordering your usual size.
Where are hylos made?
Just outside Ho Chi Minh City in Vietnam. We built our supply chain for high-quality production, low emissions and high labour standards. Materials come to the factory by road from as close by as possible, and we reuse production waste and samples.
Are they vegan?
Yes. Our products use no animal products at all.
How do I clean them?
Hand-wash them. Brush the upper with soapy water until dirt and stains come off.
Orders & returns
Where's my order?
You'll get an email with tracking when your order ships. Can't find it? Get in touch below with your order number.
How do I return or exchange?
Returns are free within 30 days for unworn shoes. Start a return with your order number and email.
What if my order arrives damaged?
Email hello@hyloathletics.com with your order number, a short description and a photo.
Sustainability
Can I recycle my old hylos?
Yes. Start a return with your original order number and choose Recycling as the reason.
Do you offset emissions?
Yes. Delivery emissions are factored into our offsetting, so any planetary impact is offset.
Get in touch
Or email hello@hyloathletics.com
