Welcome to hyloop - the More Life platform. This is our platform for extending the lifespan of our products through care, repair and recycling.
Finished with your hylo products? You can send them back to us and we'll give you £10 hylo credit once we receive them at our warehouse.
Please proceed through our portal below with your original order details, selecting "Recycling" as your return reason.
This is currently only available to UK customers.
We are taking back any used pair of trainers, from any company, and recycling them. Once you've logged your return using the instructions below, we will give you £10 hylo credit for keeping your old trainers out of landfill.
This is currently only available to UK customers.
1. Use #151945610 as the order number
2. Use hello@hyloathletics.com as the email address
3. Click on 1 of the Non-hylo Recycling Products (selecting multiple products will not increase your credit allocation)
4. Select ‘Non-hylo Recycling’ as your return reason
5. Enter your email address to receive your credit, once we have received your old trainers
We will take any pair of trainers, sneakers, or athletic shoes. If you have any questions, please email hello@hyloathletics.com.
Once you have processed your return online, we will credit your account with £10 hylo credit via an automated code to your email.
We will credit a maximum of £20 per customer per year. However, we will take back as many used pairs of trainers as you wish to send.
We will take back as many used pairs of trainers as you wish to send. However, we will issue hylo credit for a maximum of £20 per customer per year.
There are a number of underlying costs with recycling trainers and as much as we want as many of your trainers as possible, we cannot afford at this moment to give away our trainers for free in return. The purchase of hylo trainers helps us to subsidise the costs associated with recycling and drive more impact.
The maximum allowance is 2kg and this allows you to send back 3 pairs at a time.
