Returns and Exchanges
We have free UK returns.
You can return your products within 30 days.
Every delivery or return has an impact. You can help us reduce the environmental impact of our returns by using our Size Advisor to find your right size.
Further information
How do hylo shoes fit?
How do hylo shoes fit?
Our footwear fits true to your normal size.
My shoes don’t fit/I ordered the wrong colour - how do I return my shoes? I live in the UK.
My shoes don’t fit/I ordered the wrong colour - how do I return my shoes? I live in the UK.
Our returns are free of charge for those in the UK. You can generate the return label via the button above. All you need to know is your order number and which new size or colour you would like.
My shoes don’t fit/I ordered the wrong colour - how do I return my shoes? I live in the EU/Asia/Oceania/Africa.
My shoes don’t fit/I ordered the wrong colour - how do I return my shoes? I live in the EU/Asia/Oceania/Africa.
For returns outside the UK and US, we currently do not have the facility to generate a shipping label. Therefore, the cost is paid by the customer. Simply follow the instructions in the link above to return your shoes.
What about the environmental cost of returns?
What about the environmental cost of returns?
Our returns are factored into our offsetting process – any planetary impact is offset.