Returns and Exchanges
We have free UK returns.
You can return your products within 30 days of receiving your order, for an exchange, store credit or a refund.
Products must be unworn, unused and unwashed to be eligible for a return.
Further information
Returns Policy
Returns Policy
For returns outside the UK, please still follow the instructions in the link above to return your products. If you are organising an exchange, you will be required to pay for the cost of the return shipping. If you are organising a refund or store credit, the cost of the return shipping will be deducted from your refund/store credit.
Where possible, please try to ship your products back in their original packaging, to protect the products while in-transit.
We reserve the right to adjust returns if the returned products are not received in new condition. We do not refund the original shipping charge.
Once your return arrives at our facility, please allow up to 5 business days for the processing to be completed. We will notify you via email once the refund or exchange has been processed. In the case of returns on orders purchased with a gift card and an alternate form of payment, the reimbursement will be credited back to the applicable gift card first.
If you encounter any issues, we kindly request that you reach out to our Customer Service team at hello@hyloathletics.com. When reaching out, please provide your order number along with a description and a picture of the issue. This will allow us to better understand and assist you with your concern.
How do hylo shoes fit?
How do hylo shoes fit?
Our footwear fits true to your normal size.
How do I return my shoes? I live in the UK.
How do I return my shoes? I live in the UK.
Our returns are free of charge for those in the UK. You can generate the return label via the button above. All you need to know is your order number and which new size or colour you would like.
How do I return my shoes? I live outside the UK.
How do I return my shoes? I live outside the UK.
For returns outside the UK, we currently do not cover the cost of shipping. Therefore, the cost is paid by the customer. Simply follow the instructions in the link above to return your shoes.
Can I return worn products?
Can I return worn products?
All items must not have been used, worn, or washed. Products must be in unworn condition to be eligible for return (refund or exchange).
What about the environmental cost of returns?
What about the environmental cost of returns?
Our returns are factored into our offsetting process – any planetary impact is offset.