Delivery & Returns

Delivery

 

UK

Standard - £0 (Tracked 3 – 5 Days)

Express - £3 (Tracked Next Day)

 

EU

Standard - £6 (Tracked 3 – 5 days)

Express - £10 (Tracked Next Day)

 

USA

Standard - £10 (Tracked 5 - 7 days)

Express - £14 (Tracked 2 – 3 days)

 

ROW

Standard - £12 (Tracked 5 - 7 days)

    Express - £16 (Tracked 2 – 3 days)

      

    Further information:

    VAT is charged on all orders shipped within the EU.

    All orders shipped outside the EU are charged excluding VAT. Please also note that any duty, taxes, and additional fees incurred in the country of destination are the responsibility of the customer.

    We reserve the right to delay the dispatch of any order. Sometimes further security checks will be needed to verify a payment and this may delay an order. We will contact you if there is a delay or an item is out of stock.

    Delivery times are guidelines only. While we aim to ensure that all orders are received when expected, delivery to a remote destination is not always guaranteed to arrive within the specified shipping time-frame.

    For the UK, we will endeavour to send all orders the same day if ordered before our cut-off time of 1PM GMT, and 10AM GMT for European and International destinations. If ordering after this time, we will endeavour to dispatch your order the next business day.

    Please note, we are unable to ship any orders to Russia and we are unable to send to PO box addresses.

     

    Returns

     

    Free UK returns. Returns have to be received within 30 days and in an unused condition. Returns with clear signs of use will not be refunded. Please do check our size advice before purchasing, we've spent a lot of time listening to our customers and each return takes its toll on the planet and our company. 

    We aim to process UK returns and exchanges within 5-7 days of shoes being sent by the customer and 7-10 working days from abroad

    Please write the reason for the return on the box e.g.

    Exchange for 1/2 a size lower or refund

    Click here to generate a shipping label

     

    Bag ({{ cart.item_count }})

    Close

    Hylo {{ line_item.product_title | titleFormat(1) }}[{{ line_item.product_title | titleFormat(3) }}] Shoe

    {{ line_item.product_title | titleFormat(0) }} / {{ line_item.product_title | titleFormat(2) }} / {{ variant_option }}

    £{{ (line_item.line_price / 100) }}

    shipping

    Free

    Total

    £{{ formattedPrice }}

    YOUR BAG IS EMPTY

    Close