Delivery & Returns

Delivery

 

UK

Standard - £0 (Tracked 3 – 5 Days)
Express - £3 (Tracked Next Day)

 

EU

Standard - £6 (Tracked 3 – 5 days)
Express - £10 (Tracked Next Day)

 

USA

Standard - £10 (Tracked 5 - 7 days)
Express - £14 (Tracked 2 – 3 days)

 

ROW

Standard - £12 (Tracked 5 - 7 days)
Express - £16 (Tracked 2 – 3 days)

  

Further information

VAT is charged on all orders shipped within the UK.

All orders shipped outside the UK are charged excluding VAT. Please also note that any duty, taxes, and additional fees incurred in the country of destination are the responsibility of the customer.

We reserve the right to delay the dispatch of any order. Sometimes further security checks will be needed to verify a payment and this may delay an order. We will contact you if there is a delay or an item is out of stock.

Delivery times are guidelines only. While we aim to ensure that all orders are received when expected, delivery to a remote destination is not always guaranteed to arrive within the specified shipping time-frame.

For the UK, we will endeavour to send all orders the same day if ordered on a business day. Orders before our cut-off time of 1PM GMT, and 10AM GMT for European and International destinations. If ordering after this time, we will endeavour to dispatch your order the next business day.

Please note, we are unable to ship any orders to Russia and we are unable to send to PO box addresses.

 

Returns

We aim to respond to all inquiries within 1-2 working days.

It's Ben that personally replies to all messages, but he does his best to be as speedy as possible!

 

UK

Free UK returns. Returns have to be received within 30 days and in an unused condition. Returns with clear signs of use will not be refunded. Please do check our size advice before purchasing, we've spent a lot of time listening to our customers and each return takes its toll on the planet and our company. 

We aim to process UK returns and exchanges within 5-7 days of shoes being sent.

Please write the reason for the return on the box e.g.

EXCHANGE FOR A 1/2 LOWER OR REFUND

Click here to generate a shipping label

 

International

We currently do not offer free international returns and therefore cannot provide a shipping label.

To return from outside the UK, please return to: Hylo Returns, Tarlu Ltd, 11 Allens Ln, Poole, BH16 5DA. Returns have to be received within 30 days and in an unused condition. Returns with clear signs of use will not be refunded. Please do check our size advice before purchasing, we've spent a lot of time listening to our customers and each return takes its toll on the planet and our company.

We aim to process international returns within 7-10 working days from shoes being sent.

 

RECYCLING

If you've Ran Like The World Depends On It and are looking to recycle your shoes with us, thank you for playing your part.

You're on your way to earning £10 off your next Hylo purchase

Please write clearly on the box: FOR RECYCLING

Click here to generate a shipping label

We aim to process recycled shoes within 7-10 working days from shoes being sent.

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